Xe Kết Đoàn Travel (Hải Phòng)

Chair didn't adjust, window blind was broken. Average experience otherwise.

Hello, I would like to report the unfair situation in email I experienced with my bus booking from Haiphong to Sapa. I couldn’t get on the bus I had originally booked in Haiphong. Even though I showed the booking information to the staff, they put me in a van and then transferred me to a regular sleeping bus somewhere else. After that, I had to get off again in Lao Cai and ride another van that looked like a delivery truck loaded with luggage to reach Sapa. I arrived at the Haiphong pickup location at 7:30 a.m., but I wasn’t able to board the van until 9:40 a.m. Because of all these unnecessary transfers and delays, I did not arrive in Sapa until 7:40 p.m. I simply cannot understand why I was treated this way or why my original booking was not honored. I would like you to explain the situation in detail and also request that a portion of the amount I paid be refunded. For reference, I am attaching a photo of the inside of the bus I was forced to take. I look forward to your prompt explanation and resolution.