Xe Hải Vân Travel Mặt trước xe VIP Limousine 9 chỗ
Văn phòng & Điểm đón
2Đánh giá hành khách
Booked a VIP seat and was not available inside the bus, arrived a bit late, not much space left for my bags and arrive 1h later. But bus was good
1 hour late, Incorrect address, but the support team was very responsive via message.
The bus driver drove all the vietnamese people directly to their home why we were late. As soon as i was the only person and the only foreigner he grabed food and we stood at the side of the road for 45 min until another car grabed me. I was 2 h late in the end.
Notre bus a été avancé d’une heure où nous avons été prévenu 15 minutes avant le départ. La communication avec la dame au téléphone était terrible, elle nous a raccroché plusieurs fois au nez, faisait que crier « you go now ». Aucune justification nous a été donnée sur le changement d’horaire. Cela dit, le trajet s’est bien passé et le chauffeur nous a déposé devant l’hôtel.
There was not much that I could give credits to. The service and communication with the company was awful. They only called us to inform that our departure time has changed and because their staff didnt speak any good english we didnt get their information clearly. If they would of texted us the information clearly it couldve prevented this, but no. So they basically cancelled our departure because they couldnt do it, all this about an hour before, so cant recommed this company at all.
This one star is only for the driver that we had, because there where alright. But the communication with the office was horrible! First they nearly forgot about us, then we drove 2 hours longer then expected (and it was not because of the rain), we made strange stops to deliver parcels, needed to change busses without anyone telling us beforehand, the worst thing was the lady from the bus office, as she didn’t reply after i asked if the change was planned. So we where sitting in a car not knowing where he would take us. Not a good experience!! Don’t book!
The car I was in had a problem at Da Nang Airport while picking up other guests, so I stayed on the road for more than an hour by public security. So I arrived late at the place I wanted and suffered damage.
- Tài xế đón sớm hơn 30p so với lịch trình nhưng chỉ báo trước 15p - Lịch trình 9h nhưng đến 10h mới đến ngang sân bay -> tôi mất 2 tiếng ngồi trên xe nhưng còn chưa rời khỏi thành phố
